Terms & Conditions

Last Updated: September 2026

Welcome to The Art Room. These Terms & Conditions govern your use of our website and your purchase of paintings, artwork, handmade crafts, and custom pieces. By placing an order through our website, you agree to these Terms & Conditions.

1. About The Art Room

The Art Room is an online marketplace and creative platform offering handmade paintings, drawings, sketches, calligraphy, wall art, home décor, handmade crafts, and other original creative works.

Each artwork may be handmade and unique. Therefore, slight variations in texture, color, size, brushwork, and finish may occur.

2. Placing an Order

Placing an order on our website constitutes an offer to purchase the selected product.

An order is considered accepted only after:

Payment has been successfully received and verified.
We send an order confirmation by email or through the contact details provided by you.
The artwork has been confirmed as available.

For unique or one-of-a-kind artwork, availability may change quickly. In rare circumstances, an artwork may be sold through another channel before your order is processed. If this happens, we will cancel the order and issue a full refund.

We reserve the right to decline or cancel an order where necessary, including in cases of incorrect pricing, unavailable artwork, suspected fraudulent activity, or technical errors.

3. Artwork Availability

Many artworks listed on The Art Room are original and one-of-a-kind pieces.

Once an original artwork has been sold, the exact same piece may no longer be available.

For handmade products, minor differences between the product image and the delivered item may occur because each piece is individually made.

4. Product Information & Images

We make reasonable efforts to ensure that product descriptions, dimensions, images, colors, and other information are accurate.

However, colors may appear slightly different depending on:

Your monitor or mobile screen.
Lighting conditions.
Photography settings.
Natural characteristics of the artwork.

Such minor differences do not necessarily constitute a defect.

5. Artwork Dimensions

Dimensions are normally provided in the product description.

Please check the dimensions carefully before placing your order.

For framed artwork, the listed dimensions may refer to the artwork itself or the complete framed size. Where applicable, the product description will specify this.

6. Custom Artwork

For custom or commissioned artwork, the customer is responsible for providing accurate requirements, including:

Preferred size.
Subject or design.
Reference images.
Preferred colors.
Text or names, where applicable.
Any other specific instructions.

Once work has started on a custom order, changes may not be possible.

Custom artwork may vary slightly from the reference image because it is handmade and individually created.

7. Custom Order Approval

Where applicable, we may provide a sketch, concept, description, or preview before beginning the final artwork.

Approval of the concept or specifications confirms that the customer agrees with the requested design.

Changes requested after approval may result in additional charges or changes to the delivery timeline.

8. Pricing

All prices displayed on our website are stated in the currency shown at checkout.

Prices may include the maker's commission, handling, and applicable charges unless otherwise stated.

The Art Room reserves the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed and paid for.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where necessary, cancel the affected order with a full refund.

9. Taxes, Customs & Duties

For international orders, the customer may be responsible for applicable:

Import duties.
Customs charges.
Local taxes.
VAT/GST or similar government charges.
Customs clearance fees.

These charges are determined by the destination country and are generally outside The Art Room's control.

The recipient is responsible for any taxes, duties, or customs charges applicable to their order unless expressly stated otherwise at checkout.

10. Payment

We accept the payment methods displayed on our website at the time of checkout.

Payment must be successfully completed before an order is processed.

The Art Room does not store complete payment card details on its own systems where payment processing is handled by a third-party payment provider.

If a payment is reversed, declined, disputed, or otherwise unsuccessful, the order may be cancelled or placed on hold.

11. Order Confirmation

After successful payment, you may receive an order confirmation containing relevant order information.

Please review your:

Name.
Shipping address.
Email address.
Phone number.
Product details.

If you notice an error, contact us as soon as possible.

We cannot guarantee that changes can be made after an order has entered processing or shipping.

12. Shipping & Delivery

We ship orders to the destinations available at checkout.

Estimated delivery times may vary depending on:

Destination.
Shipping method.
Product availability.
Artwork preparation time.
Customs processing.
Courier delays.
Public holidays or other circumstances beyond our control.

A delivery estimate is not a guaranteed delivery date unless expressly stated otherwise.

13. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

The Art Room is not responsible for delays, additional shipping charges, or failed delivery resulting from incorrect or incomplete information supplied by the customer.

If an order is returned to us because of an incorrect address, refusal, or failure to collect the package, additional shipping charges may apply before the order is reshipped.

14. Delayed or Lost Shipments

If a shipment is delayed, customers should first check the tracking information provided.

Where appropriate, The Art Room may contact the shipping carrier to investigate.

Delivery delays caused by customs, weather, carrier disruptions, incorrect addresses, or other circumstances outside our reasonable control do not automatically qualify for a refund.

If a shipment is officially confirmed as lost by the carrier, we will work with the customer to determine the appropriate resolution.

15. Damaged Artwork

If your artwork arrives damaged, please contact us as soon as possible and provide:

Your order number.
Clear photographs of the artwork.
Photographs of the packaging.
Photographs showing the damage.
Any other information reasonably requested by us.

Do not dispose of the original packaging until the claim has been reviewed.

We may offer a replacement, repair, partial refund, or full refund depending on the circumstances and availability of the artwork.

16. Returns & Exchanges

Because many artworks are original, handmade, or created specifically for the customer, return eligibility may vary by product.

Unless otherwise stated on the product page, customers should contact us before returning any item.

Returned items must generally be:

Unused.
Undamaged.
In their original condition.
Securely packaged.

Return shipping costs may be the responsibility of the customer unless the item was incorrect, defective, or damaged in transit.

17. Custom Artwork Returns

Custom-made or commissioned artwork may not be eligible for cancellation, return, or exchange once production has started, except where the artwork arrives damaged, defective, or materially different from the agreed specifications.

Please carefully review your requirements before confirming a custom order.

18. Refunds

Where a refund is approved, the refund will normally be issued through the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Shipping charges, customs duties, taxes, or third-party fees may not always be refundable, depending on the circumstances and applicable law.

19. Cancellation

Customers may request cancellation before an order enters production or shipment.

Cancellation of custom artwork may not be possible once the maker has started working on the piece.

If an order has already been shipped, the customer may need to follow the applicable return procedure instead.

20. Copyright & Intellectual Property

Purchasing an artwork transfers ownership of the physical object only.

The purchase does not transfer copyright, reproduction rights, commercial rights, or other intellectual property rights unless expressly agreed in writing.

Without permission, customers may not reproduce, commercially print, resell as reproductions, digitally distribute, or otherwise commercially exploit the artwork.

21. Use of Artwork Images

The Art Room and/or the respective artist may photograph completed artwork for:

Website presentation.
Social media.
Marketing.
Portfolio purposes.
Advertising.
Promotional materials.

If a custom artwork contains highly personal or private content, customers may contact us regarding reasonable privacy concerns.

22. Customer-Submitted Content

If you submit photographs, artwork references, reviews, testimonials, or other content to The Art Room, you confirm that you have the necessary rights or permission to provide that material.

You must not submit content that infringes another person's copyright, trademark, privacy, or other legal rights.

23. Third-Party Artists & Makers

Some products may be created by independent artists or makers associated with The Art Room.

Where applicable, the artist or maker retains their intellectual property rights unless otherwise agreed.

The Art Room may act as a platform, seller, representative, or facilitator depending on the specific product and arrangement.

24. Product Care

Customers are responsible for appropriately caring for artwork after delivery.

Artwork should generally be protected from:

Excessive moisture.
Direct sunlight for prolonged periods.
Extreme temperatures.
Physical impact.
Improper cleaning.
Harsh chemicals.

Care instructions may vary depending on the materials used.

25. Website Use

You agree to use The Art Room website lawfully and responsibly.

You must not:

Attempt to interfere with website security.
Use the website for fraudulent purposes.
Copy website content for commercial use without permission.
Attempt unauthorized access to our systems.
Upload malicious software or harmful material.
Misuse another person's account or payment information.

26. Account Information

If you create an account, you are responsible for maintaining accurate information and keeping your login credentials secure.

You should notify us if you believe your account has been accessed without authorization.

27. Promotions & Discount Codes

Promotional offers and discount codes may have specific terms, expiry dates, product restrictions, or minimum purchase requirements.

Unless expressly stated otherwise:

Promotional codes cannot be exchanged for cash.
Only one promotional code may be used per order.
Promotions cannot be applied retroactively to completed orders.
The Art Room reserves the right to withdraw or modify promotional offers where permitted by law.

28. Reviews & Feedback

Customers may be invited to leave reviews or feedback about their experience.

Reviews should be genuine and must not contain unlawful, abusive, misleading, defamatory, or discriminatory content.

The Art Room reserves the right to remove content that violates these requirements.

29. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, or other technology providers.

Your use of such services may also be subject to their own terms and privacy policies.

The Art Room is not responsible for independent failures of third-party services outside our reasonable control.

30. Force Majeure

The Art Room will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

Natural disasters.
War or civil unrest.
Government restrictions.
Strikes.
Pandemics.
Internet or infrastructure failures.
Major courier disruptions.
Customs delays.
Other unforeseen events.

We will make reasonable efforts to minimize the impact of such events.

31. Limitation of Liability

To the maximum extent permitted by applicable law, The Art Room's liability arising from an order will generally be limited to the amount paid for that particular order.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms affects your statutory consumer rights.

32. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We may collect information necessary to process orders, provide customer support, arrange delivery, process payments, and operate our website.

We do not intentionally request unnecessary personal information for the purpose of completing an order.

33. Fraud Prevention

We reserve the right to verify orders and payment information where reasonably necessary to prevent fraud or unauthorized transactions.

Orders may be delayed, cancelled, or refunded if there are reasonable concerns regarding payment security or fraudulent activity.

34. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on our website with the relevant "Last Updated" date.

The Terms applicable to an order will generally be the version in effect when the order was placed, subject to applicable law.

35. Governing Law

These Terms & Conditions are subject to the laws applicable to The Art Room and the relevant transaction, except where mandatory consumer protection laws provide otherwise.

Where required by applicable law, consumers retain any mandatory rights and protections available in their country or jurisdiction.

36. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

37. Entire Agreement

These Terms & Conditions, together with any applicable product-specific terms, Privacy Policy, Shipping Policy, Return Policy, and other policies displayed on our website, constitute the terms governing your use of our services and purchases.

38. Contact Us

If you have questions about these Terms & Conditions, an order, return, custom artwork, or any other matter, please contact The Art Room through the contact information provided on our website.

The Art Room
Handmade Art & Creative Pieces
Website: The Art Room
Email: contact@theartroom